{"id":998,"date":"2025-07-21T15:27:27","date_gmt":"2025-07-21T15:27:27","guid":{"rendered":"https:\/\/www.simplybusiness.co.uk\/knowledge\/marketing\/how-to-get-google-reviews-for-your-business\/"},"modified":"2025-09-22T14:44:52","modified_gmt":"2025-09-22T14:44:52","slug":"how-to-get-google-reviews-for-your-business","status":"publish","type":"knowledge","link":"https:\/\/www.simplybusiness.co.uk\/knowledge\/marketing\/how-to-get-google-reviews-for-your-business\/","title":{"rendered":"How to get Google reviews for your business: 7 practical tips"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Google reviews for business can build customer trust, help get you noticed, and even improve your search engine rankings. But how do you go about getting people to review your small business on Google?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Watch our video to learn how Daniele, owner of the Angel and Crown pub, got so many reviews&nbsp; \u2013 plus join Jasmin, owner of Happenin Studio, as she sets out to get more Google reviews for her business.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"How to get more Google reviews \u2013 a step-by-step guide for small businesses\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/-oWh1-0E0KU?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Here\u2019s everything you need to know in our guide to Google reviews:<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex has-2-columns\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<ul class=\"wp-block-list\">\n<li class=\"wp-block-list-item\"><a href=\"#whydoineedonlinereviews\">Why do I need online reviews?<\/a><\/li>\n\n\n\n<li class=\"wp-block-list-item\"><a href=\"#howdoiincreasemygooglereviews\">7 tips to increase your Google reviews<\/a><\/li>\n\n\n\n<li class=\"wp-block-list-item\"><a href=\"#how-to-see-my-google-reviews\">How to see my Google reviews<\/a><\/li>\n\n\n\n<li class=\"wp-block-list-item\"><a href=\"#should-i-buy-google-reviews\">Should I buy Google reviews?<\/a><\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<ul class=\"wp-block-list\">\n<li class=\"wp-block-list-item\"><a href=\"#howtodeletegooglereviews\">How to delete a Google review<\/a><\/li>\n\n\n\n<li class=\"wp-block-list-item\"><a href=\"#how-can-i-respond-to-a-google-review\">How can I respond to a Google review?<\/a><\/li>\n\n\n\n<li class=\"wp-block-list-item\"><a href=\"#keepyourgooglemybusinessprofileuptodate\">Keep your Google Business Profile up to date<\/a><\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"whydoineedonlinereviews\">Why do I need online reviews?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Customers use online reviews to help them make decisions on everything from pubs and restaurants to tradespeople. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In fact, a recent study found 71 per cent of consumers \u2018always\u2019 or \u2018regularly\u2019 <a href=\"https:\/\/www.brightlocal.com\/research\/local-consumer-review-survey\/\" target=\"_blank\" rel=\"noreferrer noopener\" rel=\"noopener noreferrer\" target=\"_blank\">read online reviews of local businesses<\/a> \u2013 with Google being the most popular place to read them (according to 81 per cent of those surveyed).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For a general overview, read our <a href=\"\/knowledge\/marketing\/how-to-get-google-reviews-for-your-business\/\" data-type=\"knowledge\" data-id=\"868\">guide to online reputation management<\/a>. Or if you&#8217;re worried about <a href=\"\/knowledge\/marketing\/how-small-businesses-can-tackle-fake-online-reviews\/\" data-type=\"knowledge\" data-id=\"1077\">how to manage fake online reviews<\/a> of your business, we have a guide for that too. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"howdoiincreasemygooglereviews\"><strong>7 tips to increase your Google reviews<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you\u2019re wondering how to get Google reviews and boost your ratings, here are some things you can try.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"1createashortgooglereviewslink\">1. Create a short Google reviews link<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">You can create a short URL of your Google Business Profile reviews page to invite your customers to rate your business.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This can be useful for posting on social channels or including in your email footer to let customers know where to share their experience.   <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you have a brick and mortar business, why not try printing out a QR code that leads people to your Google review page? This can help remind customers to leave a review without you having to ask them directly \u2013 which can be helpful if you\u2019re nervous about asking.<\/p>\n\n\n\n<div class=\"wp-block-columns has-azure-200-background-color has-background is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex has-2-columns\" style=\"border-style:none;border-width:0px\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px;flex-basis:66.67%\">\n<p class=\"wp-block-paragraph\">\u201cReviews have become crucial things for a business. I strongly recommend that business owners ask for a review because people tend to only leave reviews when they don&#8217;t enjoy their experience.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Daniele<br><\/strong>Owner of the Angel and Crown<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:40%\">\n<figure class=\"wp-block-image size-full is-style-rounded\"><img loading=\"lazy\" decoding=\"async\" width=\"1500\" height=\"1119\" src=\"https:\/\/www.simplybusiness.co.uk\/wp-content\/uploads\/sites\/3\/2024\/06\/Screenshot-2025-07-21-at-16.17.17.png\" alt=\"Daniele of the Angel and Crown pub\" class=\"wp-image-39839\" style=\"aspect-ratio:1;object-fit:cover\" srcset=\"https:\/\/www.simplybusiness.co.uk\/wp-content\/uploads\/sites\/3\/2024\/06\/Screenshot-2025-07-21-at-16.17.17.png 1500w, https:\/\/www.simplybusiness.co.uk\/wp-content\/uploads\/sites\/3\/2024\/06\/Screenshot-2025-07-21-at-16.17.17.png?resize=800,597 800w, https:\/\/www.simplybusiness.co.uk\/wp-content\/uploads\/sites\/3\/2024\/06\/Screenshot-2025-07-21-at-16.17.17.png?resize=768,573 768w, https:\/\/www.simplybusiness.co.uk\/wp-content\/uploads\/sites\/3\/2024\/06\/Screenshot-2025-07-21-at-16.17.17.png?resize=1024,764 1024w, https:\/\/www.simplybusiness.co.uk\/wp-content\/uploads\/sites\/3\/2024\/06\/Screenshot-2025-07-21-at-16.17.17.png?resize=150,112 150w\" sizes=\"auto, (max-width: 1500px) 100vw, 1500px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"2askloyalcustomers\">2. Ask loyal customers<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">We all know that typically people won\u2019t write reviews unprompted unless they had a <a href=\"https:\/\/www.simplybusiness.co.uk\/knowledge\/marketing\/dealing-with-customer-complaints-and-profiting\/\" data-type=\"knowledge\" data-id=\"909\">terrible experience<\/a> and want to warn others, or it was so good they want to influence other people\u2019s buying decisions.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">That said, research from BrightLocal shows that people are writing more positive reviews in 2025 \u2013 with 35 per cent of customers writing only positive reviews in the last year, compared to just six per cent writing only negative reviews.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A personal message goes a long way, so why not try emailing some of your most loyal customers (or even asking in person) and tell them you\u2019d really appreciate them leaving a review?<\/p>\n\n\n\n<figure class=\"wp-block-image size-large size-full\"><img loading=\"lazy\" decoding=\"async\" height=\"561\" width=\"1024\" src=\"https:\/\/www.simplybusiness.co.uk\/wp-content\/uploads\/sites\/3\/2024\/06\/Screenshot-2025-07-21-at-16.04.47.png?w=1024\" alt=\"A QR code for a Google review\" class=\"wp-image-39840\" srcset=\"https:\/\/www.simplybusiness.co.uk\/wp-content\/uploads\/sites\/3\/2024\/06\/Screenshot-2025-07-21-at-16.04.47.png 1500w, https:\/\/www.simplybusiness.co.uk\/wp-content\/uploads\/sites\/3\/2024\/06\/Screenshot-2025-07-21-at-16.04.47.png?resize=800,438 800w, https:\/\/www.simplybusiness.co.uk\/wp-content\/uploads\/sites\/3\/2024\/06\/Screenshot-2025-07-21-at-16.04.47.png?resize=768,421 768w, https:\/\/www.simplybusiness.co.uk\/wp-content\/uploads\/sites\/3\/2024\/06\/Screenshot-2025-07-21-at-16.04.47.png?resize=1024,561 1024w, https:\/\/www.simplybusiness.co.uk\/wp-content\/uploads\/sites\/3\/2024\/06\/Screenshot-2025-07-21-at-16.04.47.png?resize=1536,841 1536w, https:\/\/www.simplybusiness.co.uk\/wp-content\/uploads\/sites\/3\/2024\/06\/Screenshot-2025-07-21-at-16.04.47.png?resize=2048,1122 2048w, https:\/\/www.simplybusiness.co.uk\/wp-content\/uploads\/sites\/3\/2024\/06\/Screenshot-2025-07-21-at-16.04.47.png?resize=150,82 150w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">Simply Business<\/figcaption><\/figure>\n\n\n\n<div id=\"nba-body-001\">\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"3followupwithbuyers\">3. Follow up with buyers<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Asking for a review when customers have just used your service or bought a product from you is when they\u2019ll be most motivated to share their experience. If you <a href=\"\/knowledge\/retail\/how-to-find-a-product-to-sell-online\/\" data-type=\"knowledge\" data-id=\"936\">sell products online<\/a>, for example, you could send an email shortly after delivery to invite the buyer to leave a review.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"4launchanemailcampaign\">4. Launch an email campaign<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">How about sending an email to your customer list to boost your star rating? This can be a short and simple email that asks for a review and directs people straight to your Google reviews page.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Explain that you value customer feedback as it really helps you deliver the best possible service and supports other potential customers with their decisions. The idea of \u2018writing a review\u2019 can seem daunting, so emphasise that it only takes a minute for them to share their experience.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"5replytoallyourreviews\">5. Reply to all your reviews<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Good, bad, or ugly, it\u2019s important to reply to all your Google reviews. In fact, according to a study from Google, businesses that respond to reviews are 1.7x more trustworthy than businesses who don&#8217;t.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">There\u2019s a right way to do this though. Make sure your response is timely, considered, and honest. As a general rule of thumb, you should try to reply to all reviews within 24 hours as this shows customers you care.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The data backs this up \u2013 with 89 per cent of customers revealing they\u2019re more likely to use a business that responds to both positive and negative reviews, compared to responding only to negative (55 per cent) or positive reviews (53 per cent).<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex has-3-columns\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-cover has-aspect-ratio\" style=\"min-height:234px;aspect-ratio:1;min-height:unset;\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-0 has-background-dim\" style=\"background-color:#2a1e81\"><\/span><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"300\" class=\"wp-block-cover__image-background wp-image-26951\" alt=\"\" src=\"https:\/\/www.simplybusiness.co.uk\/wp-content\/uploads\/sites\/3\/2024\/11\/Circles-02.png\" data-object-fit=\"cover\" srcset=\"https:\/\/www.simplybusiness.co.uk\/wp-content\/uploads\/sites\/3\/2024\/11\/Circles-02.png 300w, https:\/\/www.simplybusiness.co.uk\/wp-content\/uploads\/sites\/3\/2024\/11\/Circles-02.png?resize=150,150 150w, https:\/\/www.simplybusiness.co.uk\/wp-content\/uploads\/sites\/3\/2024\/11\/Circles-02.png?resize=96,96 96w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><div class=\"wp-block-cover__inner-container has-global-padding is-layout-constrained wp-block-cover-is-layout-constrained\">\n<p class=\"has-text-align-center has-max-massive-font-size wp-block-paragraph\"><strong>89%<\/strong><\/p>\n<\/div><\/div>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\">Consumers are more likely to use a business that responds to <strong>both positive and negative<\/strong> reviews<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-cover has-aspect-ratio\" style=\"min-height:234px;aspect-ratio:1;min-height:unset;\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-0 has-background-dim\" style=\"background-color:#4632d8\"><\/span><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"300\" class=\"wp-block-cover__image-background wp-image-26949\" alt=\"\" src=\"https:\/\/www.simplybusiness.co.uk\/wp-content\/uploads\/sites\/3\/2024\/11\/Circles-01.png\" data-object-fit=\"cover\" srcset=\"https:\/\/www.simplybusiness.co.uk\/wp-content\/uploads\/sites\/3\/2024\/11\/Circles-01.png 300w, https:\/\/www.simplybusiness.co.uk\/wp-content\/uploads\/sites\/3\/2024\/11\/Circles-01.png?resize=150,150 150w, https:\/\/www.simplybusiness.co.uk\/wp-content\/uploads\/sites\/3\/2024\/11\/Circles-01.png?resize=96,96 96w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><div class=\"wp-block-cover__inner-container has-global-padding is-layout-constrained wp-block-cover-is-layout-constrained\">\n<p class=\"has-text-align-center has-max-massive-font-size wp-block-paragraph\"><strong>55%<\/strong><\/p>\n<\/div><\/div>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\">Consumers are more likely to use a business that responds to <strong>only negative<\/strong> reviews<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-cover is-light has-aspect-ratio\" style=\"min-height:234px;aspect-ratio:1;min-height:unset;\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-0 has-background-dim\" style=\"background-color:#b5adef\"><\/span><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"300\" class=\"wp-block-cover__image-background wp-image-26952\" alt=\"\" src=\"https:\/\/www.simplybusiness.co.uk\/wp-content\/uploads\/sites\/3\/2024\/11\/Circles-03.png\" data-object-fit=\"cover\" srcset=\"https:\/\/www.simplybusiness.co.uk\/wp-content\/uploads\/sites\/3\/2024\/11\/Circles-03.png 300w, https:\/\/www.simplybusiness.co.uk\/wp-content\/uploads\/sites\/3\/2024\/11\/Circles-03.png?resize=150,150 150w, https:\/\/www.simplybusiness.co.uk\/wp-content\/uploads\/sites\/3\/2024\/11\/Circles-03.png?resize=96,96 96w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><div class=\"wp-block-cover__inner-container has-global-padding is-layout-constrained wp-block-cover-is-layout-constrained\">\n<p class=\"has-text-align-center has-max-massive-font-size wp-block-paragraph\"><strong>53%<\/strong><\/p>\n<\/div><\/div>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\">Consumers are more likely to use a business that responds to <strong>only positive<\/strong> reviews<\/p>\n<\/div>\n<\/div>\n\n\n\n<p class=\"has-text-align-center has-xxs-font-size wp-block-paragraph\"><em>BrightLocal Local Consumer Review Survey 2025<\/em><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"6showcaseexistingreviews\">6. Showcase existing reviews<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Already got some glowing customer reviews? Your next step is to create a buzz around what your customers are saying and encourage more people to share their experience too.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Showcasing customer testimonials is a valuable part of any <a href=\"\/knowledge\/marketing\/how-to-advertise-your-business\/\" data-type=\"knowledge\" data-id=\"1410\">marketing strategy<\/a> as it brings an authentic, human element to your brand. It can be the reason why someone chooses you over a competitor. Positive reviews also form part of <a href=\"\/knowledge\/marketing\/storytelling-in-business\/\" data-type=\"knowledge\" data-id=\"1540\">your business story<\/a> \u2013 so they&#8217;re worth shouting about. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">When it comes to showing off your Google reviews, you could create a testimonials page on your website \u2013 you might even be able to embed your Google reviews straight into your site depending on what platform you use.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"7printareviewcard\">7. Print a review card<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Why not print some small review cards to invite people to tell you what they think? Say something simple like \u2018Love your order? Leave us a review\u2019 and include it in your product packaging. Or display a \u2018How did we do?\u2019 card in your premises to prompt customers to give you their feedback.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Unsure where to start when it comes to design? Online tools like <a href=\"https:\/\/www.canva.com\/en_gb\/\" target=\"_blank\" rel=\"noreferrer noopener\" rel=\"noopener noreferrer\" target=\"_blank\">Canva<\/a> feature a range of customisable templates you can use for free.<\/p>\n\n\n\n<div class=\"wp-block-columns has-azure-200-background-color has-background is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex has-2-columns\" style=\"border-style:none;border-width:0px\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:40%\">\n<figure class=\"wp-block-image size-full is-style-rounded\"><img loading=\"lazy\" decoding=\"async\" width=\"634\" height=\"616\" src=\"https:\/\/www.simplybusiness.co.uk\/wp-content\/uploads\/sites\/3\/2024\/06\/Screenshot-2025-07-17-at-15.38.01.png\" alt=\"\" class=\"wp-image-39841\" style=\"aspect-ratio:1;object-fit:cover\" srcset=\"https:\/\/www.simplybusiness.co.uk\/wp-content\/uploads\/sites\/3\/2024\/06\/Screenshot-2025-07-17-at-15.38.01.png 634w, https:\/\/www.simplybusiness.co.uk\/wp-content\/uploads\/sites\/3\/2024\/06\/Screenshot-2025-07-17-at-15.38.01.png?resize=150,146 150w\" sizes=\"auto, (max-width: 634px) 100vw, 634px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px;flex-basis:66.67%\">\n<p class=\"wp-block-paragraph\">\u201cMake it easy to say nice things and it might just be the best marketing you ever do.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Jasmin<br><\/strong>Owner of Happenin Studio<\/p>\n<\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"firstcreateyourgooglebusinessprofile\">Creating a Google Business profile<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Before you can get Google reviews, you need to <a href=\"https:\/\/www.google.com\/business\/business-profile\/\" target=\"_blank\" rel=\"noreferrer noopener\" rel=\"noopener noreferrer\" target=\"_blank\">create your Google Business Profile <\/a>(formally known as Google My Business).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">It&#8217;s a free tool that gets your business to appear in Google search results and maps, making your business more visible to potential customers. You\u2019ll just need a Google account to get started, then you can set up your business profile with the following information:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"wp-block-list-item\">business name<\/li>\n\n\n\n<li class=\"wp-block-list-item\">business location address (this can be hidden if you don\u2019t have a premises)<\/li>\n\n\n\n<li class=\"wp-block-list-item\">areas you serve (specify if you deliver to other locations, for example)<\/li>\n\n\n\n<li class=\"wp-block-list-item\">business category<\/li>\n\n\n\n<li class=\"wp-block-list-item\">contact details (phone number, business website)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Once set up, you\u2019ll need to wait a few days for Google to verify your business (this is often through a verification card sent in the post).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Make sure you follow <a href=\"https:\/\/policies.google.com\/terms?gl=uk\" target=\"_blank\" rel=\"noreferrer noopener\" rel=\"noopener noreferrer\" target=\"_blank\">Google\u2019s policies<\/a> when it comes to reviews. You\u2019re not allowed to give rewards or incentives to people for leaving reviews, and customers must be honest and unbiased.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This is no longer only a Google requirement, as misleading reviews are now banned as part of the <a data-type=\"knowledge\" data-id=\"14011\" href=\"https:\/\/www.simplybusiness.co.uk\/knowledge\/retail\/new-consumer-rights-laws-for-online-sellers\/\">DMCC Bill<\/a>. So make sure you\u2019re following the latest guidelines in order to avoid a potential fine.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"how-to-see-my-google-reviews\">How to see my Google reviews<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">To see the Google reviews left for your business, you access them like anyone can: by searching your business name.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">However, if you want to respond to a Google review, you\u2019ll need to log in to your Google Business Profile.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"should-i-buy-google-reviews\">Should I buy Google reviews?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">You should never buy Google reviews. Reviews are an authentic way for potential customers to learn about your business, and a valuable way for current customers to give you feedback.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Buying fake reviews, or even incentivising positive reviews, can negatively impact your business. As well as getting caught out and ruining your reputation,, you also risk punishment from the Competition and Markets Authority (CMA).<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"howtodeletegooglereviews\"><strong>How to delete a Google review<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you\u2019re wondering how to get rid of bad Google reviews, chances are you probably can\u2019t. Especially if it\u2019s just because you disagree with it.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">However, if it\u2019s inappropriate or violates Google\u2019s policies, you can request to have it removed. Take a look through Google\u2019s guidance on <a href=\"https:\/\/support.google.com\/business\/answer\/4596773\" target=\"_blank\" rel=\"noreferrer noopener\" rel=\"noopener noreferrer\" target=\"_blank\">how to request review removal<\/a> for more information.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you&#8217;ve been getting a number of bad reviews, it could be worth reviewing your <a href=\"\/knowledge\/marketing\/dealing-with-customer-complaints-and-profiting\/\" data-type=\"knowledge\" data-id=\"909\">customer complaints procedure<\/a> so customers feel they can raise issues with you \u2013 without it being so visible to the public. And of course, talk to your staff and customers to find out if there&#8217;s an issue you need to fix.<\/p>\n\n\n\n<div class=\"wp-block-group has-azure-300-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-69910985 wp-block-group-is-layout-constrained\" style=\"border-radius:10px;padding-top:var(--wp--preset--spacing--20);padding-right:var(--wp--preset--spacing--90);padding-bottom:var(--wp--preset--spacing--50);padding-left:var(--wp--preset--spacing--90)\">\n<h2 class=\"wp-block-heading\" id=\"how-can-i-respond-to-a-google-review\">How can I respond to a Google review?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We have a whole guide on <a href=\"https:\/\/www.simplybusiness.co.uk\/knowledge\/marketing\/how-to-get-google-reviews-for-your-business\/\" data-type=\"knowledge\" data-id=\"868\">how to respond to online reviews<\/a> that goes into more detail, particularly when it comes to the slightly trickier way to approach negative reviews.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">But in order to respond at all, you\u2019ll first need to make sure you:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"wp-block-list-item\">verify that you own your business<\/li>\n\n\n\n<li class=\"wp-block-list-item\">click \u2018reply\u2019 on the review you want to reply to<\/li>\n\n\n\n<li class=\"wp-block-list-item\">report any inappropriate reviews \u2013 but only those that go against guidelines, not just reviews you disagree with<\/li>\n<\/ul>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"keepyourgooglemybusinessprofileuptodate\">Keep your Google Business Profile up to date<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">As we mentioned above, your Google Business Profile is important for your local <a data-type=\"knowledge\" data-id=\"1341\" href=\"https:\/\/www.simplybusiness.co.uk\/knowledge\/tech\/best-seo-tools-for-small-businesses\/\">SEO<\/a> (search engine optimisation) strategy. Beyond building positive customer reviews to help your business appear higher in local search results.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You can also make use of Google&#8217;s <strong>insights data<\/strong> \u2013 where you\u2019ll be able to see how customers find your business and whether they went on to call you or visit your website.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Small business guides<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"wp-block-list-item\"><a href=\"\/knowledge\/marketing\/what-is-good-customer-service\/\" data-type=\"knowledge\" data-id=\"990\">What is good customer service?<\/a><\/li>\n\n\n\n<li class=\"wp-block-list-item\"><a href=\"\/knowledge\/starting-out\/how-to-find-a-gap-in-the-market\/\" data-type=\"knowledge\" data-id=\"983\">7 tips for finding a gap in the market<\/a><\/li>\n\n\n\n<li class=\"wp-block-list-item\"><a href=\"\/knowledge\/marketing\/how-to-get-trustpilot-reviews-small-business-tips\/\" data-type=\"knowledge\" data-id=\"1169\">How to get Trustpilot reviews \u2013 a small business guide<\/a><\/li>\n\n\n\n<li class=\"wp-block-list-item\"><a href=\"\/business-insurance\/faq\/what-is-business-insurance\/\">What is business insurance?<\/a><\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-group has-azure-200-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-94e519ba wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--80);padding-right:var(--wp--preset--spacing--40);padding-bottom:var(--wp--preset--spacing--80);padding-left:var(--wp--preset--spacing--40)\">\n<h3 class=\"wp-block-heading has-text-align-center\" id=\"lookingforselfemployedinsurance\">Looking for self-employed insurance?<\/h3>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\">With Simply Business you can build a single <a href=\"\/business-insurance\/self-employed-insurance\/\">self employed insurance<\/a> policy combining the covers that are relevant to you. Whether it&#8217;s <a href=\"\/business-insurance\/public-liability-insurance\/\">public liability insurance<\/a>, <a href=\"\/business-insurance\/professional-indemnity-insurance\/\">professional indemnity<\/a> or whatever else you need, we&#8217;ll run you a quick quote online, and let you decide if we&#8217;re a good fit.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-a89b3969 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/quote.simplybusiness.co.uk\/business\">Start your quote<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div id=\"nba-body-end\">\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Build customer trust and get noticed with these top tips from real business owners.<\/p>\n","protected":false},"author":3,"featured_media":3200,"comment_status":"open","ping_status":"closed","template":"","meta":{"sb_hreflang":"","sb_hreflang_url":"","disable_breadcrumbs":false,"sb_breadcrumbs":[],"sb_reviewed_by":"","sb_review_date":"","sb_enable_content_gating":true,"footnotes":""},"categories":[111,343],"hidden-category":[],"coauthors":[25],"class_list":["post-998","knowledge","type-knowledge","status-publish","has-post-thumbnail","hentry","category-marketing","category-trades"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>7 tips on how to get Google reviews<\/title>\n<meta name=\"description\" content=\"Reviews build trust, help get you noticed, and even improve your search engine rankings. 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