{"id":467,"date":"2024-05-03T14:42:46","date_gmt":"2024-05-03T14:42:46","guid":{"rendered":"https:\/\/www.simplybusiness.co.uk\/insurance-claims\/"},"modified":"2026-04-13T10:54:27","modified_gmt":"2026-04-13T10:54:27","slug":"insurance-claims","status":"publish","type":"page","link":"https:\/\/www.simplybusiness.co.uk\/insurance-claims\/","title":{"rendered":"Making a claim"},"content":{"rendered":"\n<div class=\"wp-block-group alignfull has-no-margin hero-bg has-global-padding is-layout-constrained wp-block-group-is-layout-constrained has-background\" style=\"padding-top:var(--wp--preset--spacing--150);padding-bottom:var(--wp--preset--spacing--150);background-image:url(&apos;https:\/\/www.simplybusiness.co.uk\/wp-content\/uploads\/sites\/3\/2024\/12\/SwooshBackgrounds_Core_Wave6.png&apos;);background-position:50% 50%;background-size:cover;\">\n<h1 class=\"wp-block-heading has-text-align-center has-azure-200-color has-text-color has-link-color has-max-huge-font-size wp-elements-95f0c9eed54d1df5d588ab3fb549fa50\" id=\"h-making-a-claim\">Making a claim<\/h1>\n\n\n\n<p class=\"has-text-align-center has-azure-200-color has-text-color has-link-color has-medium-font-size wp-elements-74cecae9b38f59ade1e8fa703ef3428f wp-block-paragraph\" style=\"line-height:1.7\">Accidents happen, and that\u2019s why we\u2019re here to help. \u2028<br>From your first claim enquiry, our aim is for a fast, fair,\u2028and supportive service. <\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull has-white-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"margin-top:0;margin-bottom:0;padding-top:var(--wp--preset--spacing--140);padding-bottom:var(--wp--preset--spacing--140)\">\n<h2 class=\"wp-block-heading has-text-align-center has-azure-800-color has-text-color has-link-color wp-elements-ef3ec5dda8a70331e13a12fac9ae14dd\" id=\"h-what-type-of-claim-are-you-looking-to-make\">What type of claim are you looking to make?<\/h2>\n\n\n\n<div class=\"wp-block-group alignwide has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-e7008a58 wp-block-columns-is-layout-flex has-2-columns\" style=\"padding-top:var(--wp--preset--spacing--90);padding-bottom:0\">\n<div class=\"wp-block-column has-border-color has-azure-200-background-color has-background is-layout-flow wp-block-column-is-layout-flow\" style=\"border-color:var(--wp--custom--color--azure--300);border-radius:8px\">\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\" style=\"border-style:none;border-width:0px;border-radius:8px;padding-top:var(--wp--preset--spacing--80);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--80);padding-left:var(--wp--preset--spacing--30)\">\n<figure class=\"wp-block-image aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"91\" height=\"90\" src=\"https:\/\/www.simplybusiness.co.uk\/wp-content\/uploads\/sites\/3\/2024\/12\/Landlord-icon-1.png\" alt=\"\" class=\"wp-image-28527\" style=\"object-fit:cover\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\" id=\"h-landlord-insurance\">Landlord insurance<\/h2>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\">Start a landlord insurance claim here. Using our simple form, you can make a claim online, and our UK-based specialist team at Sedgwick will give you a call back<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-a89b3969 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.simplybusiness.co.uk\/insurance-claims\/landlord-claims\/\">Make a claim<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-outline is-style-outline--1\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/api.uk.mysedgwick.com\/Identity\/Account\/Login?ReturnUrl=%2Fconnect%2Fauthorize%2Fcallback%3Fresponse_type%3Did_token%2520token%26client_id%3Dmysedgwick-spa%26state%3DOFFzZTQ5ZnRKLnhzaHl2LnJnQVd4Vmxfd1J3U1pmWmtmYjVScXdQZk5YSFpG;%25252Fdashboard%26redirect_uri%3Dhttps%253A%252F%252Fuk.mysedgwick.com%252F%253FclientCode%253DAGESB%26scope%3Dopenid%2520profile%2520email%2520mysedgwick-backend%26nonce%3DOFFzZTQ5ZnRKLnhzaHl2LnJnQVd4Vmxfd1J3U1pmWmtmYjVScXdQZk5YSFpG%26clientCode%3DAGESB\" rel=\"noopener noreferrer\" target=\"_blank\">Track a claim<\/a><\/div>\n<\/div>\n\n\n\n<p class=\"has-text-align-center has-amethyst-700-color has-text-color has-link-color wp-elements-149ebc92479f70b28ec4284e06fed997 wp-block-paragraph\">Alternatively, you can give them a call 24\/7 on: <br><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-azure-500-color\">0333 207 0560.<\/mark><\/strong><\/p>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\">Find out more about how to start a <a href=\"https:\/\/simplybusiness.homeemergency.co.uk\/\"><strong>home emergency insurance<\/strong><\/a> claim.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group has-border-color has-azure-300-border-color has-azure-200-background-color has-background is-layout-flow wp-block-group-is-layout-flow\" style=\"border-width:2px;border-radius:8px;padding-top:var(--wp--preset--spacing--80);padding-right:var(--wp--preset--spacing--30);padding-bottom:73px;padding-left:var(--wp--preset--spacing--30)\">\n<figure class=\"wp-block-image aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"90\" height=\"90\" src=\"https:\/\/www.simplybusiness.co.uk\/wp-content\/uploads\/sites\/3\/2024\/12\/Business-icon-2.png\" alt=\"\" class=\"wp-image-28528\" style=\"object-fit:cover\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\" id=\"h-business-insurance\">Business insurance<\/h2>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\">Start a business insurance claim here. Using our simple form, you can make a claim online, and our UK-based specialist team at Sedgwick will give you a call back<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-a89b3969 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.simplybusiness.co.uk\/insurance-claims\/business-claims\/\">Make a claim<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-outline is-style-outline--2\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/api.uk.mysedgwick.com\/Identity\/Account\/Login?ReturnUrl=%2Fconnect%2Fauthorize%2Fcallback%3Fresponse_type%3Did_token%2520token%26client_id%3Dmysedgwick-spa%26state%3DOFFzZTQ5ZnRKLnhzaHl2LnJnQVd4Vmxfd1J3U1pmWmtmYjVScXdQZk5YSFpG;%25252Fdashboard%26redirect_uri%3Dhttps%253A%252F%252Fuk.mysedgwick.com%252F%253FclientCode%253DAGESB%26scope%3Dopenid%2520profile%2520email%2520mysedgwick-backend%26nonce%3DOFFzZTQ5ZnRKLnhzaHl2LnJnQVd4Vmxfd1J3U1pmWmtmYjVScXdQZk5YSFpG%26clientCode%3DAGESB\" rel=\"noopener noreferrer\" target=\"_blank\">Track a claim<\/a><\/div>\n<\/div>\n\n\n\n<p class=\"has-text-align-center has-amethyst-700-color has-text-color has-link-color wp-elements-d8ab1bb9539a6ce8f00fbd3861f3ef65 wp-block-paragraph\">Alternatively, you can give them a call 24\/7 on:<br><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-azure-500-color\">0333 207 0560.<\/mark><\/strong><br><br>If you\u2019d like to report an incident, make a claim or get support from your Cyber cover, you can find the number to our dedicated helpline within your policy documents<br><br>If you\u2019re insured with Eaton Gate please contact Davies who manage claims on their behalf: <strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-azure-500-color\">0333 005 2666<\/mark><\/strong><\/p>\n\n\n\n<p class=\"has-text-align-center has-amethyst-700-color has-text-color has-link-color wp-elements-7c8cd4a95bf5042ee4d66db8e128f784 wp-block-paragraph\"><em>For new claims:&nbsp;<a href=\"mailto:newclaims.eatongate@davies-group.com\" target=\"_blank\" rel=\"noreferrer noopener\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-azure-500-color\">newclaims.eatongate@davies-group.com<\/mark><\/strong><\/a><\/em><br><em>For existing claims:&nbsp;<strong><a href=\"mailto:claims@davies-group.com\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-azure-500-color\">claims@davies-group.com<\/mark><\/a><\/strong><\/em><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group alignwide has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-9d154b31 wp-block-columns-is-layout-flex has-2-columns\" style=\"padding-bottom:var(--wp--preset--spacing--110)\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group has-border-color has-azure-300-border-color has-azure-200-background-color has-background is-layout-flow wp-block-group-is-layout-flow\" style=\"border-width:2px;border-radius:8px;padding-top:var(--wp--preset--spacing--90);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--90);padding-left:var(--wp--preset--spacing--30)\">\n<figure class=\"wp-block-image aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"91\" height=\"90\" src=\"https:\/\/www.simplybusiness.co.uk\/wp-content\/uploads\/sites\/3\/2024\/12\/van-icon.png\" alt=\"\" class=\"wp-image-28530\" style=\"object-fit:cover\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\" id=\"h-van-insurance\">Van insurance<\/h2>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\">Our aim is to get you back on the road as quickly as possible. Contact our UK-based experts as soon as possible to let us know what\u2019s happened. You can do this by phone 24\/7:<\/p>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-azure-500-color\">0800 678 999<\/mark><\/strong>: Aviva policyholders<br><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-azure-500-color\">0345 122 3260<\/mark><\/strong>: Ageas policyholders<br><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-azure-500-color\">08000 682 731<\/mark><\/strong>: Prestige Underwriting Services Ltd \u2028<br>policyholders<br><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-azure-500-color\"> <strong>0330 159 8534<\/strong><\/mark>: The RAC breakdown cover policyholders<br><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-azure-500-color\">0333 241 9556<\/mark>:<\/strong> Coplus replacement vehicle insurance policyholders<br><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-azure-500-color\">0333 241 9574<\/mark>:<\/strong> Coplus key insurance policyholders<br><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-azure-500-color\">0333 222 5803<\/mark>:<\/strong> WINN Solicitors motor legal expenses policyholders<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column has-border-color has-azure-200-background-color has-background is-layout-flow wp-block-column-is-layout-flow\" style=\"border-color:var(--wp--custom--color--azure--300);border-radius:8px\">\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\" style=\"border-style:none;border-width:0px;border-radius:8px;padding-top:var(--wp--preset--spacing--90);padding-right:var(--wp--preset--spacing--30);padding-bottom:190px;padding-left:var(--wp--preset--spacing--30)\">\n<figure class=\"wp-block-image aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"91\" height=\"90\" src=\"https:\/\/www.simplybusiness.co.uk\/wp-content\/uploads\/sites\/3\/2024\/12\/health-icon.png\" alt=\"\" class=\"wp-image-28531\" style=\"object-fit:cover\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\" id=\"h-health-insurance\">Health insurance<\/h2>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\">If you have a query about a health insurance claim, contact Equipsme on: <br><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-azure-500-color\">020 3965 6410.<\/mark><\/strong><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull has-global-padding is-layout-constrained wp-block-group-is-layout-constrained wp-block-block\">\n<div class=\"wp-block-group alignfull has-azure-200-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"margin-top:var(--wp--preset--spacing--80);margin-bottom:var(--wp--preset--spacing--80);padding-top:var(--wp--preset--spacing--10);padding-bottom:var(--wp--preset--spacing--10)\">\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-3a1979dd wp-block-columns-is-layout-flex has-2-columns\" style=\"margin-top:var(--wp--preset--spacing--90);margin-bottom:var(--wp--preset--spacing--90)\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full is-style-default\"><img loading=\"lazy\" decoding=\"async\" width=\"720\" height=\"480\" src=\"https:\/\/www.simplybusiness.co.uk\/wp-content\/uploads\/sites\/3\/2026\/03\/Artboard-1@0.5x.webp\" alt=\"\" class=\"wp-image-48703\" srcset=\"https:\/\/www.simplybusiness.co.uk\/wp-content\/uploads\/sites\/3\/2026\/03\/Artboard-1@0.5x.webp 720w, https:\/\/www.simplybusiness.co.uk\/wp-content\/uploads\/sites\/3\/2026\/03\/Artboard-1@0.5x.webp?resize=150,100 150w\" sizes=\"auto, (max-width: 720px) 100vw, 720px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-top has-border-color has-azure-300-border-color is-layout-flow wp-block-column-is-layout-flow\" style=\"border-width:1px;border-radius:8px;padding-top:var(--wp--preset--spacing--60);padding-right:var(--wp--preset--spacing--60);padding-bottom:var(--wp--preset--spacing--60);padding-left:var(--wp--preset--spacing--60)\">\n<h2 class=\"wp-block-heading has-text-align-left has-azure-700-color has-text-color has-link-color wp-elements-d7ad47e4ec5c64a572f010f6f5a4e37c\" id=\"h-in-2025-our-specialist-claims-partner-sedgwick-paid\"><strong>In 2025, our specialist claims partner Sedgwick* paid:<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list is-style-checks\">\n<li class=\"has-azure-700-color has-text-color has-link-color has-medium-font-size wp-elements-6f7b60d49947be2a44cdb9a80a60511a wp-block-list-item\"><strong>\u00a3156,000 a day in claims on average<\/strong><\/li>\n\n\n\n<li class=\"has-azure-700-color has-text-color has-link-color has-medium-font-size wp-elements-16ae2f19182a86b05636c849ef0cf950 wp-block-list-item\"><strong>Over \u00a357 million in claims<\/strong><\/li>\n\n\n\n<li class=\"has-azure-700-color has-text-color has-link-color has-medium-font-size wp-elements-612ca8e2b05d024a2ee69382442d39cf wp-block-list-item\"><strong>Over 95 per cent of settled claims in 24 hours<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"has-text-align-left has-azure-700-color has-text-color has-link-color has-xxs-font-size wp-elements-ff603d386b5b8d8da02c5688a6e76e3d wp-block-paragraph\"><em>&nbsp;*Our specialist partner Sedgwick pays claims on behalf of the insurer. The figures are rounded across our range of products. &#8216;Settled&#8217; covers paid claims (and excludes declined or withdrawn claims). Our claims process may vary for different products and operates on a \u2018claim by claim\u2019 basis.<\/em><\/p>\n\n\n\n<figure class=\"wp-block-image alignleft size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1500\" height=\"459\" src=\"https:\/\/www.simplybusiness.co.uk\/wp-content\/uploads\/sites\/3\/2026\/03\/SEDGWICK@2x-scaled.png\" alt=\"\" class=\"wp-image-48700\" style=\"width:200px\" srcset=\"https:\/\/www.simplybusiness.co.uk\/wp-content\/uploads\/sites\/3\/2026\/03\/SEDGWICK@2x-scaled.png 1500w, https:\/\/www.simplybusiness.co.uk\/wp-content\/uploads\/sites\/3\/2026\/03\/SEDGWICK@2x-scaled.png?resize=800,245 800w, https:\/\/www.simplybusiness.co.uk\/wp-content\/uploads\/sites\/3\/2026\/03\/SEDGWICK@2x-scaled.png?resize=768,235 768w, https:\/\/www.simplybusiness.co.uk\/wp-content\/uploads\/sites\/3\/2026\/03\/SEDGWICK@2x-scaled.png?resize=1024,313 1024w, https:\/\/www.simplybusiness.co.uk\/wp-content\/uploads\/sites\/3\/2026\/03\/SEDGWICK@2x-scaled.png?resize=150,46 150w\" sizes=\"auto, (max-width: 1500px) 100vw, 1500px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignwide has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"margin-top:var(--wp--preset--spacing--120);margin-bottom:var(--wp--preset--spacing--120)\">\n<h2 class=\"wp-block-heading has-text-align-center\" id=\"h-frequently-asked-questions\">Frequently asked questions<\/h2>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-7db9d80f wp-block-group-is-layout-constrained\" style=\"padding-right:0;padding-left:0\">\n<div class=\"wp-block-tenup-accordion\" data-wp-interactive=\"tenup\/accordion\" data-wp-context=\"{&quot;isExpanded&quot;:false,&quot;accordionId&quot;:&quot;tenup-accordion-4&quot;,&quot;contentId&quot;:&quot;tenup-accordion-4-content&quot;,&quot;headerId&quot;:&quot;tenup-accordion-4-header&quot;}\" data-wp-init=\"callbacks.setupListeners\">\n\t\n\n<button aria-controls=\"tenup-accordion-4-content\" aria-expanded=\"false\" id=\"tenup-accordion-4-header\" class=\"tenup-uikit-container-3 icon-position-right wp-block-tenup-accordion-header is-layout-flex wp-container-tenup-accordion-header-is-layout-38d5429e wp-block-tenup-accordion-header-is-layout-flex\" data-wp-interactive=\"tenup\/accordion\" data-wp-bind--id=\"context.headerId\" data-wp-bind--aria-controls=\"context.contentId\" data-wp-bind--aria-expanded=\"context.isExpanded\" data-wp-on--click=\"actions.toggle\">\n\t<span class=\"wp-block-tenup-accordion-item__title\">\n\t\t<strong>How do I know what I&#8217;m covered for?<\/strong>\t<\/span>\n\t<span class=\"wp-block-tenup-accordion-item__icon\">\n\t\t<svg class=\"icon--collapsed\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"currentColor\" aria-hidden=\"true\" viewBox=\"0 0 16 16\"><path fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"square\" stroke-width=\"1.5\" d=\"M8 .929V15.07M15.071 8H.93\"\/><\/svg>\t\t<svg class=\"icon--expanded\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"currentColor\" aria-hidden=\"true\" viewBox=\"0 0 16 16\"><path fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"square\" stroke-width=\"1.5\" d=\"M15.071 8H.93\"\/><\/svg>\t<\/span>\n<\/button>\n\n\n\n<div aria-hidden=\"true\" aria-labelledby=\"tenup-accordion-4-header\" id=\"tenup-accordion-4-content\" inert class=\"wp-block-tenup-accordion-content\" data-wp-interactive=\"tenup\/accordion\" data-wp-bind--aria-hidden=\"!context.isExpanded\" data-wp-bind--aria-labelledby=\"context.headerId\" data-wp-bind--id=\"context.contentId\" data-wp-bind--inert=\"!context.isExpanded\">\n\t<div class=\"wp-block-tenup-accordion-content__body\">\n\t\t\n\n<p class=\"wp-block-paragraph\">To make sure you\u2019re up to speed with how your insurance works and what you\u2019re covered for, read over your policy wording before starting a claim. Most claims will involve the payment of an excess which will be detailed in your documents.<br><br>For most policies, you can view your policy documents online through your <a href=\"https:\/\/quote.simplybusiness.co.uk\/manage_your_policy\" target=\"_blank\" rel=\"noreferrer noopener\">customer account<\/a>. Otherwise, please take a look at the documents we emailed to you when you bought your policy or made a change to your cover \u2013 one of these will contain your policy wording.<\/p>\n\n\t<\/div>\n<\/div>\n\n<\/div>\n\n\n\n<div class=\"wp-block-tenup-accordion\" data-wp-interactive=\"tenup\/accordion\" data-wp-context=\"{&quot;isExpanded&quot;:false,&quot;accordionId&quot;:&quot;tenup-accordion-6&quot;,&quot;contentId&quot;:&quot;tenup-accordion-6-content&quot;,&quot;headerId&quot;:&quot;tenup-accordion-6-header&quot;}\" data-wp-init=\"callbacks.setupListeners\">\n\t\n\n<button aria-controls=\"tenup-accordion-6-content\" aria-expanded=\"false\" id=\"tenup-accordion-6-header\" class=\"tenup-uikit-container-5 icon-position-right wp-block-tenup-accordion-header is-layout-flex wp-container-tenup-accordion-header-is-layout-38d5429e wp-block-tenup-accordion-header-is-layout-flex\" data-wp-interactive=\"tenup\/accordion\" data-wp-bind--id=\"context.headerId\" data-wp-bind--aria-controls=\"context.contentId\" data-wp-bind--aria-expanded=\"context.isExpanded\" data-wp-on--click=\"actions.toggle\">\n\t<span class=\"wp-block-tenup-accordion-item__title\">\n\t\t<strong>What is excess?<\/strong>\t<\/span>\n\t<span class=\"wp-block-tenup-accordion-item__icon\">\n\t\t<svg class=\"icon--collapsed\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"currentColor\" aria-hidden=\"true\" viewBox=\"0 0 16 16\"><path fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"square\" stroke-width=\"1.5\" d=\"M8 .929V15.07M15.071 8H.93\"\/><\/svg>\t\t<svg class=\"icon--expanded\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"currentColor\" aria-hidden=\"true\" viewBox=\"0 0 16 16\"><path fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"square\" stroke-width=\"1.5\" d=\"M15.071 8H.93\"\/><\/svg>\t<\/span>\n<\/button>\n\n\n\n<div aria-hidden=\"true\" aria-labelledby=\"tenup-accordion-6-header\" id=\"tenup-accordion-6-content\" inert class=\"wp-block-tenup-accordion-content\" data-wp-interactive=\"tenup\/accordion\" data-wp-bind--aria-hidden=\"!context.isExpanded\" data-wp-bind--aria-labelledby=\"context.headerId\" data-wp-bind--id=\"context.contentId\" data-wp-bind--inert=\"!context.isExpanded\">\n\t<div class=\"wp-block-tenup-accordion-content__body\">\n\t\t\n\n<p class=\"wp-block-paragraph\">Insurance excess is an amount you have to pay towards the total cost of a claim. For example, you have a public liability insurance policy with an excess of \u00a3300. You want to claim \u00a32,000 to cover the cost of accidental damage caused by your business. If the claim is accepted, you\u2019d pay \u00a3300 and your insurer would pay \u00a31,700 to cover the rest of the cost.&nbsp;<br><br>An excess is usually pre-agreed when you buy your policy and you typically have to pay an excess for each claim you make.&nbsp;<br><br>If the total cost of the claim is less than your excess, then you won\u2019t be able to make a claim.&nbsp;<br><br>Usually, you\u2019ll need to pay your excess at the start of the claims process. However, in some cases, the insurer may deduct the cost of the excess from the final claim amount you receive.<\/p>\n\n\t<\/div>\n<\/div>\n\n<\/div>\n\n\n\n<div class=\"wp-block-tenup-accordion\" data-wp-interactive=\"tenup\/accordion\" data-wp-context=\"{&quot;isExpanded&quot;:false,&quot;accordionId&quot;:&quot;tenup-accordion-8&quot;,&quot;contentId&quot;:&quot;tenup-accordion-8-content&quot;,&quot;headerId&quot;:&quot;tenup-accordion-8-header&quot;}\" data-wp-init=\"callbacks.setupListeners\">\n\t\n\n<button aria-controls=\"tenup-accordion-8-content\" aria-expanded=\"false\" id=\"tenup-accordion-8-header\" class=\"tenup-uikit-container-7 icon-position-right wp-block-tenup-accordion-header is-layout-flex wp-container-tenup-accordion-header-is-layout-38d5429e wp-block-tenup-accordion-header-is-layout-flex\" data-wp-interactive=\"tenup\/accordion\" data-wp-bind--id=\"context.headerId\" data-wp-bind--aria-controls=\"context.contentId\" data-wp-bind--aria-expanded=\"context.isExpanded\" data-wp-on--click=\"actions.toggle\">\n\t<span class=\"wp-block-tenup-accordion-item__title\">\n\t\t<strong>What documents do I need?<\/strong>\t<\/span>\n\t<span class=\"wp-block-tenup-accordion-item__icon\">\n\t\t<svg class=\"icon--collapsed\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"currentColor\" aria-hidden=\"true\" viewBox=\"0 0 16 16\"><path fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"square\" stroke-width=\"1.5\" d=\"M8 .929V15.07M15.071 8H.93\"\/><\/svg>\t\t<svg class=\"icon--expanded\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"currentColor\" aria-hidden=\"true\" viewBox=\"0 0 16 16\"><path fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"square\" stroke-width=\"1.5\" d=\"M15.071 8H.93\"\/><\/svg>\t<\/span>\n<\/button>\n\n\n\n<div aria-hidden=\"true\" aria-labelledby=\"tenup-accordion-8-header\" id=\"tenup-accordion-8-content\" inert class=\"wp-block-tenup-accordion-content\" data-wp-interactive=\"tenup\/accordion\" data-wp-bind--aria-hidden=\"!context.isExpanded\" data-wp-bind--aria-labelledby=\"context.headerId\" data-wp-bind--id=\"context.contentId\" data-wp-bind--inert=\"!context.isExpanded\">\n\t<div class=\"wp-block-tenup-accordion-content__body\">\n\t\t\n\n<p class=\"wp-block-paragraph\">Depending on the circumstances of the claim you may need to provide supporting documents, such as receipts, photographs for damaged areas, or videos if possible.<\/p>\n\n\t<\/div>\n<\/div>\n\n<\/div>\n\n\n\n<div class=\"wp-block-tenup-accordion\" data-wp-interactive=\"tenup\/accordion\" data-wp-context=\"{&quot;isExpanded&quot;:false,&quot;accordionId&quot;:&quot;tenup-accordion-10&quot;,&quot;contentId&quot;:&quot;tenup-accordion-10-content&quot;,&quot;headerId&quot;:&quot;tenup-accordion-10-header&quot;}\" data-wp-init=\"callbacks.setupListeners\">\n\t\n\n<button aria-controls=\"tenup-accordion-10-content\" aria-expanded=\"false\" id=\"tenup-accordion-10-header\" class=\"tenup-uikit-container-9 icon-position-right wp-block-tenup-accordion-header is-layout-flex wp-container-tenup-accordion-header-is-layout-38d5429e wp-block-tenup-accordion-header-is-layout-flex\" data-wp-interactive=\"tenup\/accordion\" data-wp-bind--id=\"context.headerId\" data-wp-bind--aria-controls=\"context.contentId\" data-wp-bind--aria-expanded=\"context.isExpanded\" data-wp-on--click=\"actions.toggle\">\n\t<span class=\"wp-block-tenup-accordion-item__title\">\n\t\t<strong>Is it quicker to claim over the phone?<\/strong>\t<\/span>\n\t<span class=\"wp-block-tenup-accordion-item__icon\">\n\t\t<svg class=\"icon--collapsed\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"currentColor\" aria-hidden=\"true\" viewBox=\"0 0 16 16\"><path fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"square\" stroke-width=\"1.5\" d=\"M8 .929V15.07M15.071 8H.93\"\/><\/svg>\t\t<svg class=\"icon--expanded\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"currentColor\" aria-hidden=\"true\" viewBox=\"0 0 16 16\"><path fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"square\" stroke-width=\"1.5\" d=\"M15.071 8H.93\"\/><\/svg>\t<\/span>\n<\/button>\n\n\n\n<div aria-hidden=\"true\" aria-labelledby=\"tenup-accordion-10-header\" id=\"tenup-accordion-10-content\" inert class=\"wp-block-tenup-accordion-content\" data-wp-interactive=\"tenup\/accordion\" data-wp-bind--aria-hidden=\"!context.isExpanded\" data-wp-bind--aria-labelledby=\"context.headerId\" data-wp-bind--id=\"context.contentId\" data-wp-bind--inert=\"!context.isExpanded\">\n\t<div class=\"wp-block-tenup-accordion-content__body\">\n\t\t\n\n<p class=\"wp-block-paragraph\">Completing our online claims form can save you time \u2013 it means we have the initial information and can get to work.<br><br>The claims team will then give you a call within two days from submitting the form. Remember to keep supporting documents close to hand.<br><br>If you need to make a claim in an emergency, call our claims team at Sedgwick directly.<\/p>\n\n\t<\/div>\n<\/div>\n\n<\/div>\n\n\n\n<div class=\"wp-block-tenup-accordion\" data-wp-interactive=\"tenup\/accordion\" data-wp-context=\"{&quot;isExpanded&quot;:false,&quot;accordionId&quot;:&quot;tenup-accordion-12&quot;,&quot;contentId&quot;:&quot;tenup-accordion-12-content&quot;,&quot;headerId&quot;:&quot;tenup-accordion-12-header&quot;}\" data-wp-init=\"callbacks.setupListeners\">\n\t\n\n<button aria-controls=\"tenup-accordion-12-content\" aria-expanded=\"false\" id=\"tenup-accordion-12-header\" class=\"tenup-uikit-container-11 icon-position-right wp-block-tenup-accordion-header is-layout-flex wp-container-tenup-accordion-header-is-layout-38d5429e wp-block-tenup-accordion-header-is-layout-flex\" data-wp-interactive=\"tenup\/accordion\" data-wp-bind--id=\"context.headerId\" data-wp-bind--aria-controls=\"context.contentId\" data-wp-bind--aria-expanded=\"context.isExpanded\" data-wp-on--click=\"actions.toggle\">\n\t<span class=\"wp-block-tenup-accordion-item__title\">\n\t\t<strong>How long will my claim take?<\/strong>\t<\/span>\n\t<span class=\"wp-block-tenup-accordion-item__icon\">\n\t\t<svg class=\"icon--collapsed\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"currentColor\" aria-hidden=\"true\" viewBox=\"0 0 16 16\"><path fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"square\" stroke-width=\"1.5\" d=\"M8 .929V15.07M15.071 8H.93\"\/><\/svg>\t\t<svg class=\"icon--expanded\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"currentColor\" aria-hidden=\"true\" viewBox=\"0 0 16 16\"><path fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"square\" stroke-width=\"1.5\" d=\"M15.071 8H.93\"\/><\/svg>\t<\/span>\n<\/button>\n\n\n\n<div aria-hidden=\"true\" aria-labelledby=\"tenup-accordion-12-header\" id=\"tenup-accordion-12-content\" inert class=\"wp-block-tenup-accordion-content\" data-wp-interactive=\"tenup\/accordion\" data-wp-bind--aria-hidden=\"!context.isExpanded\" data-wp-bind--aria-labelledby=\"context.headerId\" data-wp-bind--id=\"context.contentId\" data-wp-bind--inert=\"!context.isExpanded\">\n\t<div class=\"wp-block-tenup-accordion-content__body\">\n\t\t\n\n<p class=\"wp-block-paragraph\">This can vary based on the complexity of the claim itself, but our aim is to progress your claim as swiftly as possible. The quicker you send us the information we need, the sooner we can process the claim.&nbsp;<br><br>There may be several parties involved in your claim, including professional claims handlers and loss adjusters. Claims handlers manage your claim from start to finish, while loss adjusters assess the amount you\u2019re claiming for.&nbsp;<br><br>To keep you updated on the progress of your claim, we\u2019ll be sure to contact you at regular intervals, giving you the opportunity to ask any questions. You can also check its progress using our claims tracker.<\/p>\n\n\t<\/div>\n<\/div>\n\n<\/div>\n\n\n\n<div class=\"wp-block-tenup-accordion\" data-wp-interactive=\"tenup\/accordion\" data-wp-context=\"{&quot;isExpanded&quot;:false,&quot;accordionId&quot;:&quot;tenup-accordion-14&quot;,&quot;contentId&quot;:&quot;tenup-accordion-14-content&quot;,&quot;headerId&quot;:&quot;tenup-accordion-14-header&quot;}\" data-wp-init=\"callbacks.setupListeners\">\n\t\n\n<button aria-controls=\"tenup-accordion-14-content\" aria-expanded=\"false\" id=\"tenup-accordion-14-header\" class=\"tenup-uikit-container-13 icon-position-right wp-block-tenup-accordion-header is-layout-flex wp-container-tenup-accordion-header-is-layout-38d5429e wp-block-tenup-accordion-header-is-layout-flex\" data-wp-interactive=\"tenup\/accordion\" data-wp-bind--id=\"context.headerId\" data-wp-bind--aria-controls=\"context.contentId\" data-wp-bind--aria-expanded=\"context.isExpanded\" data-wp-on--click=\"actions.toggle\">\n\t<span class=\"wp-block-tenup-accordion-item__title\">\n\t\t<strong>What if my claim is successful?<\/strong>\t<\/span>\n\t<span class=\"wp-block-tenup-accordion-item__icon\">\n\t\t<svg class=\"icon--collapsed\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"currentColor\" aria-hidden=\"true\" viewBox=\"0 0 16 16\"><path fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"square\" stroke-width=\"1.5\" d=\"M8 .929V15.07M15.071 8H.93\"\/><\/svg>\t\t<svg class=\"icon--expanded\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"currentColor\" aria-hidden=\"true\" viewBox=\"0 0 16 16\"><path fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"square\" stroke-width=\"1.5\" d=\"M15.071 8H.93\"\/><\/svg>\t<\/span>\n<\/button>\n\n\n\n<div aria-hidden=\"true\" aria-labelledby=\"tenup-accordion-14-header\" id=\"tenup-accordion-14-content\" inert class=\"wp-block-tenup-accordion-content\" data-wp-interactive=\"tenup\/accordion\" data-wp-bind--aria-hidden=\"!context.isExpanded\" data-wp-bind--aria-labelledby=\"context.headerId\" data-wp-bind--id=\"context.contentId\" data-wp-bind--inert=\"!context.isExpanded\">\n\t<div class=\"wp-block-tenup-accordion-content__body\">\n\t\t\n\n<p class=\"wp-block-paragraph\">Most payments (either BACs or CHAPS) will be made within 24 hours of a settlement. Should repair work be required, you can either use a supplier appointed by your insurer or a contractor of your choice.<br><br>Should you decide to use a supplier appointed by your insurer, they will carry out a cost schedule to agree the claim value before carrying out the work. You\u2019ll usually be required to pay the excess to the contractor and then organise a time for the work to be completed. In this situation, you won\u2019t receive a settlement.<br><br>If you use a contractor of your choice, you\u2019ll receive a settlement which you can use to pay for the work to be completed.<\/p>\n\n\t<\/div>\n<\/div>\n\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignwide has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-text-align-center\" id=\"h-don-t-take-our-word-for-it-here-s-what-our-customers-say-about-our-claims-service\">Don&#8217;t take our word for it, here&#8217;s what our customers say about our claims service&#8230;<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignwide has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"splide is-variation-default alignwide wp-block-tenup-carousel\" data-wp-interactive=\"tenup\/carousel\" data-wp-context=\"{&quot;variation&quot;:&quot;default&quot;,&quot;options&quot;:{&quot;type&quot;:&quot;loop&quot;}}\" data-wp-init=\"actions.init\" data-wp-run=\"callbacks.maybeReInitialize\">\n\t<div class=\"splide__track\">\n\t\t<div class=\"wp-block-tenup-carousel__inner-container splide__list\">\n\t\t\t\n\n\n<div style=\"padding-right:var(--wp--preset--spacing--50);padding-left:var(--wp--preset--spacing--50);\" class=\"splide__slide wp-block-tenup-carousel-item\">\n\t<span aria-hidden=\"true\" style=\" \" class=\"wp-block-tenup-carousel-item__background has-background-dim has-background-dim-100\"><\/span>\n\t\t<div class=\"wp-block-tenup-carousel-item__content\">\n\t\t\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex has-2-columns\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px\">\n<div class=\"wp-block-group has-border-color has-taylor-700-border-color has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"border-width:1px;border-radius:10px;min-height:222px;padding-top:var(--wp--preset--spacing--40);padding-bottom:var(--wp--preset--spacing--40)\">\n<p class=\"wp-block-paragraph\">&#8220;I own a catering business and fell and broke my arm resulting in several weeks away from work. Simply business were excellent with my claim and I received funds into my account almost straight away. The team was <strong>very helpful &amp; made the whole process stress free<\/strong>. Thank you!&#8221;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-azure-500-color\">April 2025<\/mark><\/strong><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group has-border-color has-taylor-700-border-color has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"border-width:1px;border-radius:10px;min-height:222px;padding-top:var(--wp--preset--spacing--40);padding-bottom:var(--wp--preset--spacing--40)\">\n<p class=\"wp-block-paragraph\">&#8220;A very quick service from Simply Business, and an <strong>easy to use claims portal. Very impressed.<\/strong> I was expecting a long wait and lots of questions. My claim handlers were also particularly friendly and helpful on the phone which made the process surprisingly pleasant!&#8221;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-azure-500-color\">April 2025<\/mark><\/strong><\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\t<\/div>\n<\/div>\n\n\n\n\n<div style=\"padding-right:var(--wp--preset--spacing--50);padding-left:var(--wp--preset--spacing--50);\" class=\"splide__slide wp-block-tenup-carousel-item\">\n\t<span aria-hidden=\"true\" style=\" \" class=\"wp-block-tenup-carousel-item__background has-background-dim has-background-dim-100\"><\/span>\n\t\t<div class=\"wp-block-tenup-carousel-item__content\">\n\t\t\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex has-2-columns\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group has-border-color has-taylor-700-border-color has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"border-width:1px;border-radius:10px;min-height:222px;padding-top:var(--wp--preset--spacing--40);padding-bottom:var(--wp--preset--spacing--40)\">\n<p class=\"wp-block-paragraph\">&#8220;Top notch. Simply Business has provided outstanding customer service, from the initial interaction of providing a quote to me within minutes of an online search, to processing my claim. <strong>My claim handler was very responsive, helpful and supportive<\/strong>. Highly recommend.&#8221;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-azure-500-color\">May 2025<\/mark><\/strong><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group has-border-color has-taylor-700-border-color has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"border-width:1px;border-radius:10px;min-height:222px;padding-top:var(--wp--preset--spacing--40);padding-bottom:var(--wp--preset--spacing--40)\">\n<p class=\"wp-block-paragraph\">&#8220;Simply Business is a must have if you have your own business. They helped me though the hardest point of my career. <strong>I cant stress how important it is to have an insurer like this if you run your own business<\/strong>. They even helped me though the forms when I was extremely stressed. Thank you Simply Business.&#8221;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-azure-500-color\">June 2025<\/mark><\/strong><\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\t<\/div>\n<\/div>\n\n\n\n\n<div style=\"padding-right:var(--wp--preset--spacing--50);padding-left:var(--wp--preset--spacing--50);\" class=\"splide__slide wp-block-tenup-carousel-item\">\n\t<span aria-hidden=\"true\" style=\" \" class=\"wp-block-tenup-carousel-item__background has-background-dim has-background-dim-100\"><\/span>\n\t\t<div class=\"wp-block-tenup-carousel-item__content\">\n\t\t\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex has-2-columns\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group has-border-color has-taylor-700-border-color has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"border-width:1px;border-radius:10px;min-height:222px;padding-top:var(--wp--preset--spacing--40);padding-bottom:var(--wp--preset--spacing--40)\">\n<p class=\"wp-block-paragraph\">&#8220;I badly injured my hand whilst working. <strong>The claims team was absolutely brilliant helping me to get my payments quickly.<\/strong> They were also so caring and compassionate. I really don\u2019t know how I would continue to deal with my ongoing injury without their help and assistance. Five stars from me.&#8221;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-azure-500-color\">July 2025<\/mark><\/strong><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group has-border-color has-taylor-700-border-color has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"border-width:1px;border-radius:10px;min-height:222px;padding-top:var(--wp--preset--spacing--40);padding-bottom:var(--wp--preset--spacing--40)\">\n<p class=\"wp-block-paragraph\">&#8220;I ruptured my patella tendon and needed an operation. Being a self employed builder I contacted Simply Business and received a phone call straight away letting me know I was fully covered for whatever time I have off work which was a massive relief! <strong>They explained everything perfectly, amazing customer service.<\/strong>&#8220;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-azure-500-color\"><strong>August 2025<\/strong><\/mark><\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\t<\/div>\n<\/div>\n\n\n\n\n<div class=\"splide__slide wp-block-tenup-carousel-item\">\n\t<span aria-hidden=\"true\" style=\" \" class=\"wp-block-tenup-carousel-item__background has-background-dim has-background-dim-100\"><\/span>\n\t\t<div class=\"wp-block-tenup-carousel-item__content\">\n\t\t\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex has-2-columns\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group has-border-color has-taylor-700-border-color has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"border-width:1px;border-radius:10px;min-height:222px;padding-top:var(--wp--preset--spacing--40);padding-bottom:var(--wp--preset--spacing--40)\">\n<p class=\"wp-block-paragraph\">&#8220;Simply Business \u2013 simply fantastic! I cannot recommend Simply Business enough. First time I have dealt with them over a claim for some drainage work at my rental property. <strong>Everyone I came into contact with by e-mail or phone treated me with courtesy and patience. They couldn&#8217;t have been more helpful.<\/strong> Claim settled without hassle. So refreshing to come across such a company.&#8221;<\/p>\n\n\n\n<p class=\"has-azure-500-color has-text-color has-link-color wp-elements-0ec4696c2ba6000fb1468a4a7299c5d5 wp-block-paragraph\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-azure-500-color\">June 2025<\/mark><\/strong><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group has-border-color has-taylor-700-border-color has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"border-width:1px;border-radius:10px;min-height:220px;padding-top:var(--wp--preset--spacing--40);padding-bottom:var(--wp--preset--spacing--40)\">\n<p class=\"wp-block-paragraph\">&#8220;Storm damage claim quickly and efficiently met. As owner of a flat in a tenement in Edinburgh, I had to contribute to a communal repair of storm damage to the building. <strong>Simply Business were very prompt in meeting my claim and in returning the VAT once the job was complete. <\/strong>Other owners with other insurers were not dealt with as quickly or efficiently.&#8221;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-azure-500-color\">July 2025<\/mark><\/strong><\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\t<\/div>\n<\/div>\n\n\n\n\n<div class=\"splide__slide wp-block-tenup-carousel-item\">\n\t<span aria-hidden=\"true\" style=\" \" class=\"wp-block-tenup-carousel-item__background has-background-dim has-background-dim-100\"><\/span>\n\t\t<div class=\"wp-block-tenup-carousel-item__content\">\n\t\t\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex has-2-columns\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group has-border-color has-taylor-700-border-color has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"border-width:1px;border-radius:10px;min-height:222px;padding-top:var(--wp--preset--spacing--40);padding-bottom:var(--wp--preset--spacing--40)\">\n<p class=\"wp-block-paragraph\">&#8220;My claims handler was outstanding from start to finish, she was very supportive and understanding of my situation. Once I&#8217;d emailed all the documents, I called to make sure it was all correct. I was shocked that they were able to pay out my insurance claim there and then! <strong>Absolutely fantastic service and I have recommended to all my trade friends.<\/strong>&#8220;<\/p>\n\n\n\n<p class=\"has-azure-500-color has-text-color has-link-color wp-elements-fc6ad2dca6c7b3323bd99c9cf34c3fc3 wp-block-paragraph\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-azure-500-color\">September 2025<\/mark><\/strong><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group has-border-color has-taylor-700-border-color has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"border-width:1px;border-radius:10px;min-height:220px;padding-top:var(--wp--preset--spacing--40);padding-bottom:var(--wp--preset--spacing--40)\">\n<p class=\"wp-block-paragraph\">&#8220;I had an accident at work and was off for 12 weeks. The claims process was dealt with promptly and with empathy. <strong>I won\u2019t be changing company, I have peace of mind. They took the weight off a stressful situation.<\/strong> On top of that having told work colleagues of my situation and customer care, I received \u00a350 for recommending them. Couldn\u2019t recommend Simply Business enough.&#8221;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-azure-500-color\">January 202<\/mark><\/strong>6<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\t<\/div>\n<\/div>\n\n\n\n\n<div class=\"splide__slide wp-block-tenup-carousel-item\">\n\t<span aria-hidden=\"true\" style=\" \" class=\"wp-block-tenup-carousel-item__background has-background-dim has-background-dim-100\"><\/span>\n\t\t<div class=\"wp-block-tenup-carousel-item__content\">\n\t\t\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex has-2-columns\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group has-border-color has-taylor-700-border-color has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"border-width:1px;border-radius:10px;min-height:222px;padding-top:var(--wp--preset--spacing--40);padding-bottom:var(--wp--preset--spacing--40)\">\n<p class=\"wp-block-paragraph\">&#8220;Very helpful and friendly. Step by step advice on my claim. <strong>The team was very responsive<\/strong>, sent all forms straight away, and said to call any time if I needed more help.&#8221;<\/p>\n\n\n\n<p class=\"has-azure-500-color has-text-color has-link-color wp-elements-b58f72b194ac603d37bd68cec6c3d891 wp-block-paragraph\"><strong>February 2026<\/strong><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group has-border-color has-taylor-700-border-color has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"border-width:1px;border-radius:10px;min-height:220px;padding-top:var(--wp--preset--spacing--40);padding-bottom:var(--wp--preset--spacing--40)\">\n<p class=\"wp-block-paragraph\">&#8220;Excellent service. I can\u2019t speak highly enough of my claims handlers. <strong>The service I received was first class and my claim was dealt with swiftly.<\/strong>&#8220;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-azure-500-color\">February 202<\/mark><\/strong>6<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\t<\/div>\n<\/div>\n\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"wp-block-tenup-carousel__controls\">\n\t\t\t\t<div class=\"wp-block-tenup-carousel__navigation splide__arrows\">\n\t\t\t<button type=\"button\" class=\"wp-block-tenup-carousel__navigation-button wp-block-tenup-carousel__navigation-button--previous splide__arrow splide__arrow--prev\" >\n\t\t\t\t<span class=\"visually-hidden screen-reader-text\">\n\t\t\t\t\tPrevious\t\t\t\t<\/span>\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" class=\"feather feather-chevron-left\" viewBox=\"0 0 24 24\"><path d=\"m15 18-6-6 6-6\"\/><\/svg>\t\t\t<\/button>\n\t\t\t<button type=\"button\" class=\"wp-block-tenup-carousel__navigation-button wp-block-tenup-carousel__navigation-button--next splide__arrow splide__arrow--next\" >\n\t\t\t\t<span class=\"visually-hidden screen-reader-text\">\n\t\t\t\t\tNext\t\t\t\t<\/span>\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" class=\"feather feather-chevron-right\" viewBox=\"0 0 24 24\"><path d=\"m9 18 6-6-6-6\"\/><\/svg>\t\t\t<\/button>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignwide has-global-padding is-content-justification-center is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns alignwide are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex has-3-columns\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group is-content-justification-center is-nowrap is-layout-flex wp-container-core-group-is-layout-23441af8 wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image size-full is-resized\" style=\"margin-bottom:var(--wp--preset--spacing--20)\"><img loading=\"lazy\" decoding=\"async\" width=\"355\" height=\"88\" src=\"https:\/\/www.simplybusiness.co.uk\/wp-content\/uploads\/sites\/3\/2025\/08\/Artboard-1.webp\" alt=\"\" class=\"wp-image-40790\" style=\"width:150px;height:auto\" srcset=\"https:\/\/www.simplybusiness.co.uk\/wp-content\/uploads\/sites\/3\/2025\/08\/Artboard-1.webp 355w, https:\/\/www.simplybusiness.co.uk\/wp-content\/uploads\/sites\/3\/2025\/08\/Artboard-1.webp?resize=150,37 150w\" sizes=\"auto, (max-width: 355px) 100vw, 355px\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\" id=\"h-great-4-2-5\" style=\"padding-right:10px;padding-left:10px\">Great 4.2\/5<\/h4>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group is-content-justification-center is-nowrap is-layout-flex wp-container-core-group-is-layout-23441af8 wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"355\" height=\"67\" src=\"https:\/\/www.simplybusiness.co.uk\/wp-content\/uploads\/sites\/3\/2025\/08\/Artboard-1-copy.webp\" alt=\"\" class=\"wp-image-40791\" style=\"width:150px\" srcset=\"https:\/\/www.simplybusiness.co.uk\/wp-content\/uploads\/sites\/3\/2025\/08\/Artboard-1-copy.webp 355w, https:\/\/www.simplybusiness.co.uk\/wp-content\/uploads\/sites\/3\/2025\/08\/Artboard-1-copy.webp?resize=150,28 150w\" sizes=\"auto, (max-width: 355px) 100vw, 355px\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\" id=\"h-6k-reviews\" style=\"padding-right:10px;padding-left:10px\">6K reviews<\/h4>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-buttons alignwide is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-a89b3969 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline is-style-outline--15\"><a class=\"wp-block-button__link has-medium-font-size has-custom-font-size wp-element-button\" href=\"https:\/\/uk.trustpilot.com\/review\/simplybusiness.co.uk\" style=\"padding-top:var(--wp--preset--spacing--30);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30);padding-left:var(--wp--preset--spacing--30)\" target=\"_blank\" rel=\"noreferrer noopener\" rel=\"noopener noreferrer\" target=\"_blank\">See all our reviews<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Making a claim Accidents happen, and that\u2019s why we\u2019re here to help. \u2028From your first claim enquiry, our aim is for a fast, fair,\u2028and supportive service. What type of claim are you looking to make? Landlord insurance Start a landlord insurance claim here. Using our simple form, you can make a claim online, and our [&hellip;]<\/p>\n","protected":false},"author":14,"featured_media":29185,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"sb_hreflang":"","sb_hreflang_url":"","disable_breadcrumbs":false,"sb_breadcrumbs":[],"sb_faq_schema":"","sb_phone":"","sb_header_url_text":"","sb_secondary_logo":0,"sb_secondary_logo_url":"","sb_show_primary_cta":true,"sb_primary_cta_text":"","sb_primary_cta_url":"","sb_show_secondary_cta":true,"sb_secondary_cta_text":"","sb_secondary_cta_url":"","sb_show_contact_cta":true,"sb_contact_cta_id":"","sb_primary_cta_id":"","sb_secondary_cta_id":"","sb_no_sticky_header":false,"sb_show_last_updated_date":"","sb_enable_replacement_text":false,"sb_replacement_h1":"","_sb_hreflang_stale":false,"footnotes":""},"hidden-category":[],"import-page-type":[],"coauthors":[208],"class_list":["post-467","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Making a claim - Simply Business UK<\/title>\n<meta name=\"description\" content=\"Find out how to make insurance claims with us, either online or by phone, and get your business back on track.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.simplybusiness.co.uk\/insurance-claims\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Making a claim\" \/>\n<meta property=\"og:description\" content=\"Find out how to make insurance claims with us, either online or by phone, and get your business back on track.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.simplybusiness.co.uk\/insurance-claims\/\" \/>\n<meta property=\"og:site_name\" content=\"Simply Business UK\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/simplybusiness\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-13T10:54:27+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.simplybusiness.co.uk\/wp-content\/uploads\/sites\/3\/2025\/01\/ClaimsPage_Landlord_OpenGraph_ST_130125.png\" \/>\n\t<meta property=\"og:image:width\" content=\"630\" \/>\n\t<meta property=\"og:image:height\" content=\"414\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@simplybusiness\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"8 minutes\" \/>\n\t<meta name=\"twitter:label2\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data2\" content=\"rishvashah\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.simplybusiness.co.uk\/insurance-claims\/\",\"url\":\"https:\/\/www.simplybusiness.co.uk\/insurance-claims\/\",\"name\":\"Making a claim - 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Most claims will involve the payment of an excess which will be detailed in your documents.For most policies, you can view your policy documents online through your customer account. Otherwise, please take a look at the documents we emailed to you when you bought your policy or made a change to your cover \u2013 one of these will contain your policy wording.\"}},{\"@type\":\"Question\",\"name\":\"&lt;strong&gt;What is excess?&lt;\/strong&gt;\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Insurance excess is an amount you have to pay towards the total cost of a claim. For example, you have a public liability insurance policy with an excess of \u00a3300. You want to claim \u00a32,000 to cover the cost of accidental damage caused by your business. 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