{"id":38906,"date":"2025-06-25T10:02:35","date_gmt":"2025-06-25T10:02:35","guid":{"rendered":"https:\/\/www.simplybusiness.co.uk\/?post_type=knowledge&#038;p=38906"},"modified":"2025-06-30T16:05:48","modified_gmt":"2025-06-30T16:05:48","slug":"pstn-switch-off","status":"publish","type":"knowledge","link":"https:\/\/www.simplybusiness.co.uk\/knowledge\/tech\/pstn-switch-off\/","title":{"rendered":"PSTN switch off: how businesses can prepare for the end of landline phones"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">The phone network used by traditional landline phones will be switched off by January 2027. These phones use a network known as the public switched telephone network (PSTN), which runs on out of date technology that\u2019s costly to maintain.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Research from the <a href=\"https:\/\/nbccloud.co.uk\/are-businesses-ready-for-the-big-switch-off-2025\/\" target=\"_blank\" rel=\"noreferrer noopener\" rel=\"noopener noreferrer\" target=\"_blank\">National Business Communications<\/a> revealed that 62.1 per cent of businesses still used a landline phone in 2023. But if your business is one of the many that still uses a landline, it doesn\u2019t mean you\u2019ll be without a phone after the PSTN switch off.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">However, the government is advising business owners to plan ahead to avoid disruption to their business. So before they hang up the service, here\u2019s what you need to know.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-why-are-landline-phones-being-phased-out\">Why are landline phones being phased out?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The PSTN structure uses an analogue network which is difficult and expensive to maintain. Many countries have already completely switched over to digital phone systems.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This network was initially scheduled to be switched off by December 2025 \u2013 but this has now been extended to January 2027.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">By switching to a digital system, users will get access to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"wp-block-list-item\">better quality calls<\/li>\n\n\n\n<li class=\"wp-block-list-item\">call recording<\/li>\n\n\n\n<li class=\"wp-block-list-item\">video conferencing<\/li>\n\n\n\n<li class=\"wp-block-list-item\">reliable connections<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-what-will-replace-traditional-landline-phones\">What will replace traditional landline phones?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Analogue landline phones are being replaced by digital counterparts \u2013 most likely Voice over Internet Protocol (VoIP) phone systems. Phone calls made through VoIP systems are transmitted by the internet rather than the outdated analogue systems of PSTN.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">VoIP phones come in both software and hardware versions. Software can come in the form of an app you download to your mobile phone or tablet, whereas VoIP hardware is its own device \u2013 which could be a landline phone.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If the term VoIP seems unfamiliar to you, perhaps you\u2019ve heard of the branded versions: BT Digital Voice, Sky Voice, and TalkTalk Voice. BT reports that 2.5 million people are already using their Digital Voice offering.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-benefits-of-voip-for-small-businesses\"><strong>Benefits of VoIP for small businesses<\/strong><\/h2>\n\n\n\n<div id=\"nba-body-001\">\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">While the PSTN switch off won\u2019t happen until 2027, you can start preparing by <a href=\"https:\/\/www.simplybusiness.co.uk\/knowledge\/tech\/best-voip-phones-for-small-businesses\/\" data-type=\"knowledge\" data-id=\"1349\">switching to a VoIP system<\/a> now.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">VoIP systems benefit from:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"wp-block-list-item\">cheaper call costs (especially if you\u2019re frequently making international calls)<\/li>\n\n\n\n<li class=\"wp-block-list-item\">the ability to make the calls from anywhere you have internet<\/li>\n\n\n\n<li class=\"wp-block-list-item\">advanced features such as voicemail and video conferencing<\/li>\n\n\n\n<li class=\"wp-block-list-item\">faster speeds when using full-fibre connections (ideal for data and file transfer)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">You should also check if your landline is being used for any other devices \u2013 such as lift alarms, burglar alarms, or <a href=\"https:\/\/www.simplybusiness.co.uk\/knowledge\/tech\/best-card-readers-for-small-business\/\" data-type=\"knowledge\" data-id=\"1179\">card payment systems<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The <a href=\"https:\/\/www.gov.uk\/guidance\/moving-landlines-to-digital-technologies\" target=\"_blank\" rel=\"noreferrer noopener\" rel=\"noopener noreferrer\" target=\"_blank\">government website<\/a> has more details for businesses still using landline phones.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-how-to-prepare-your-business-for-the-switch-off\"><strong>How to prepare your business for the switch-off<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The deadline may seem a while off, but switching early can help avoid disruption. <\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li class=\"wp-block-list-item\"><strong>Audit your setup<\/strong>: make a list of your devices that rely on a landline and contact your telecoms provider to understand your options<\/li>\n\n\n\n<li class=\"wp-block-list-item\"><strong>Choose the right VoIP solution<\/strong>: will a hardware phone or an app-based software work better for your business? Once you&#8217;ve decided, you can compare plans from different providers<\/li>\n\n\n\n<li class=\"wp-block-list-item\"><strong>Upgrade your broadband if needed: <\/strong>VoIP needs a stable connection to stay and up and running<\/li>\n\n\n\n<li class=\"wp-block-list-item\"><strong>Inform staff and customers:<\/strong> Make sure you train employees on any new systems \u2013 and let clients know if your number changes<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">More technology guides for small businesses<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"wp-block-list-item\"><a href=\"https:\/\/www.simplybusiness.co.uk\/knowledge\/tech\/best-business-broadband-for-small-businesses\/\" data-type=\"knowledge\" data-id=\"1333\">Best business broadband deals for small businesses<\/a><\/li>\n\n\n\n<li class=\"wp-block-list-item\"><a href=\"https:\/\/www.simplybusiness.co.uk\/knowledge\/tech\/best-business-mobile-deals\/\" data-type=\"knowledge\" data-id=\"25155\">Best business mobile deals for small businesses<\/a><\/li>\n\n\n\n<li class=\"wp-block-list-item\"><a href=\"https:\/\/www.simplybusiness.co.uk\/knowledge\/tech\/how-to-use-whatsapp-business\/\" data-type=\"knowledge\" data-id=\"1001\">7 new ways to use WhatsApp for business<\/a><\/li>\n\n\n\n<li class=\"wp-block-list-item\"><a href=\"https:\/\/www.simplybusiness.co.uk\/knowledge\/business-news\/online-scams-to-watch-out-for\/\" data-type=\"knowledge\" data-id=\"1491\">WhatsApp scams and online fraud: how to spot a small business scam<\/a><\/li>\n<\/ul>\n\n\n\n<div id=\"nba-upsell-001\" class=\"wp-block-group has-azure-200-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-94e519ba wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--80);padding-right:var(--wp--preset--spacing--40);padding-bottom:var(--wp--preset--spacing--80);padding-left:var(--wp--preset--spacing--40)\">\n<h3 class=\"wp-block-heading has-text-align-center\">Ready to set up your cover?<\/h3>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\">As one of the UK&#8217;s biggest <a href=\"\/business-insurance\/\" data-type=\"page\" data-id=\"5152\">business insurance<\/a> providers, we specialise in <a href=\"\/business-insurance\/public-liability-insurance\/\">public liability insurance<\/a> and protect more trades than anybody else. Why not take a look now and build a quick, tailored quote?<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-a89b3969 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/quote.simplybusiness.co.uk\/business\">Start your quote<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div id=\"nba-body-end\">\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Your next steps ahead of the January 2027 deadline.<\/p>\n","protected":false},"author":56,"featured_media":38909,"comment_status":"open","ping_status":"closed","template":"","meta":{"sb_hreflang":"","sb_hreflang_url":"","disable_breadcrumbs":false,"sb_breadcrumbs":[],"sb_reviewed_by":"","sb_review_date":"","sb_enable_content_gating":false,"footnotes":""},"categories":[110,354],"hidden-category":[],"coauthors":[24],"class_list":["post-38906","knowledge","type-knowledge","status-publish","has-post-thumbnail","hentry","category-business-news","category-tech"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>PSTN switch off: how businesses can prepare for the end of landline phones - Simply Business UK<\/title>\n<meta name=\"description\" content=\"The PSTN switch off will be complete by January 2027 \u2013 so how can your small business prepare? 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