{"id":14011,"date":"2025-09-23T09:18:18","date_gmt":"2025-09-23T09:18:18","guid":{"rendered":"https:\/\/www.simplybusiness.co.uk\/?post_type=knowledge&#038;p=14011"},"modified":"2025-09-23T09:36:59","modified_gmt":"2025-09-23T09:36:59","slug":"new-consumer-rights-laws-for-online-sellers","status":"publish","type":"knowledge","link":"https:\/\/www.simplybusiness.co.uk\/knowledge\/retail\/new-consumer-rights-laws-for-online-sellers\/","title":{"rendered":"New consumer rights laws online sellers need to know"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">New consumer rights regulations and enforcement powers have come in under a law that impacts how small businesses can set and manage pricing.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The Digital Markets, Competition and Consumers Act (DMCCA) is designed to protect consumers from unfair practices, particularly when it comes to online selling.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you rely on online reviews, manage a subscription service, or use drip pricing, keep reading for the latest consumer rights laws.&nbsp;<\/p>\n\n\n\n<div class=\"wp-block-group has-azure-200-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-30c80bf8 wp-block-group-is-layout-constrained\" style=\"border-radius:35px;margin-top:var(--wp--preset--spacing--90);margin-bottom:var(--wp--preset--spacing--90);padding-top:var(--wp--preset--spacing--90);padding-right:var(--wp--preset--spacing--90);padding-bottom:var(--wp--preset--spacing--90);padding-left:var(--wp--preset--spacing--90)\">\n<h2 class=\"wp-block-heading\" id=\"h-key-consumer-rights-law-changes-a-timeline\"><strong>Key consumer rights law changes \u2013 a timeline<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The <a href=\"https:\/\/www.legislation.gov.uk\/ukpga\/2024\/13\/contents\" target=\"_blank\" rel=\"noreferrer noopener\" rel=\"noopener noreferrer\" target=\"_blank\">Digital Markets, Competition and Consumers Act 2024<\/a> (DMCCA) has seen a phased roll-out since the law was passed in 2024. Here\u2019s a timeline of the changes:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"wp-block-list-item\">Digital Markets, Competition and Consumers Act \u2013 law passed May 2024<\/li>\n\n\n\n<li class=\"wp-block-list-item\">greater digital market regulation \u2013 January 2025<\/li>\n\n\n\n<li class=\"wp-block-list-item\"><a href=\"#fake-online-reviews\">fake online reviews<\/a> banned \u2013 April 2025<\/li>\n\n\n\n<li class=\"wp-block-list-item\"><a href=\"#drip-pricing-strategies\">drip pricing strategies<\/a> prohibited\u2013 April 2025<\/li>\n\n\n\n<li class=\"wp-block-list-item\">greater protection for <a href=\"#consumer-savings-schemes\">consumer savings schemes<\/a> \u2013 April 2025<\/li>\n\n\n\n<li class=\"wp-block-list-item\">new rules for <a href=\"#subscription-contracts\">subscription contracts<\/a> \u2013 coming spring 2026.<\/li>\n<\/ul>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-digital-markets-competition-and-consumers-act-what-is-it-and-who-s-it-for\">Digital Markets, Competition and Consumers Act \u2013 what is it and who&#8217;s it for? <\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Much of the DMCC Act has been designed to prevent larger digital platforms gaining a monopoly of the market share. Nevertheless, it still comes with changes that could affect your small business.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The main part of the DMCC Act small businesses need to focus on is surrounding <a data-type=\"knowledge\" data-id=\"1269\" href=\"https:\/\/www.simplybusiness.co.uk\/knowledge\/retail\/sale-of-goods-act-and-consumer-rights-act-2015\/\">consumer protection<\/a>.  Whether you sell products and services online, or simply have a website for your brick-and-mortar shop, the new rules on fees and online reviews are important to be aware of.<\/p>\n\n\n\n<div class=\"wp-block-group has-azure-300-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-69910985 wp-block-group-is-layout-constrained\" style=\"border-radius:10px;padding-top:var(--wp--preset--spacing--20);padding-right:var(--wp--preset--spacing--90);padding-bottom:var(--wp--preset--spacing--50);padding-left:var(--wp--preset--spacing--90)\">\n<p class=\"wp-block-paragraph\">The DMCCA is an expansion of consumer rights law to suit our digital age. Other key regulations small retail businesses need to know about include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"wp-block-list-item\"><a href=\"https:\/\/www.simplybusiness.co.uk\/knowledge\/retail\/sale-of-goods-act-and-consumer-rights-act-2015\/\" data-type=\"knowledge\" data-id=\"1269\">Consumer Rights Act&nbsp;2015<\/a><\/li>\n\n\n\n<li class=\"wp-block-list-item\"><a href=\"https:\/\/www.simplybusiness.co.uk\/knowledge\/business-structure\/consumer-protection-act-summary-guide-for-small-businesses\/\" data-type=\"knowledge\" data-id=\"800\">Consumer Protection Act&nbsp;<\/a><\/li>\n\n\n\n<li class=\"wp-block-list-item\"><a href=\"https:\/\/www.simplybusiness.co.uk\/knowledge\/retail\/distance-selling-regulations\/\" data-type=\"knowledge\" data-id=\"1376\">distance selling regulations<\/a>&nbsp;<\/li>\n<\/ul>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Enhanced consumer protection \u2013 everything you need to know<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Here\u2019s what the new law covers when it comes to protecting consumers, particularly online.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"fake-online-reviews\">1. Fake online reviews are banned<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Many customers rely on reviews to make informed decisions before they buy goods and services. The Competition and Markets Authority (CMA) knows this too, which is why they\u2019re cracking down on fake and misleading reviews.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This includes:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"wp-block-list-item\">commissioning fake reviews<\/li>\n\n\n\n<li class=\"wp-block-list-item\">not mentioning (or hiding) when reviews have been incentivised<\/li>\n\n\n\n<li class=\"wp-block-list-item\">publishing reviews in a misleading way<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">The new rules means you&#8217;re responsible for making sure there aren\u2019t any misleading or fake customer testimonials or reviews on your website or social media channels.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We know that online reviews can really make or break your small business, so make sure you check out our guides on <a href=\"https:\/\/www.simplybusiness.co.uk\/knowledge\/marketing\/how-to-get-google-reviews-for-your-business\/\" data-type=\"knowledge\" data-id=\"998\">encouraging Google reviews<\/a> and <a href=\"https:\/\/www.simplybusiness.co.uk\/knowledge\/marketing\/how-small-businesses-can-tackle-fake-online-reviews\/\" data-type=\"knowledge\" data-id=\"1077\">managing fake reviews<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This part of the DMCCA came into force in April 2025.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"drip-pricing-strategies\">2. Drip pricing is no longer legal<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Drip pricing is a strategy where a business shows a lower price than what a customer will end up paying. As the customer moves through the buying process, the actual cost gets higher as additional fees, charges, or taxes are added on.<\/p>\n\n\n\n<div id=\"nba-body-001\">\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">An example of this can be when <a href=\"https:\/\/www.simplybusiness.co.uk\/knowledge\/retail\/online-payment-methods-for-business\/\" data-type=\"knowledge\" data-id=\"1490\">buying from an online shop<\/a>, as shipping fees or payment processing fees are added at the checkout. Other common examples include travel and hospitality, where you may be charged a booking fee for booking online. Whatever the industry, it\u2019s found that hidden fees cost consumers \u00a32.2 billion every year (Gov.uk).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">However, the new consumer rights laws mean businesses will need to show the total price of a product (including fees, taxes, and any other charges) to be calculated and shown in advance. If this can\u2019t be calculated, the platform will at least need to inform the customer that such fees are coming.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">These new changes make sure that customers fully understand the cost of something before they commit to buying it.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The new law to tackle drip pricing came into force in April 2025.\u00a0<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"consumer-savings-schemes\">3. Protecting consumer savings schemes<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Consumer savings schemes, which allow customers to make payments in order to save for goods bought at a later date, are also set to change under the new bill.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">An example of a consumer savings scheme is encouraging customers to make frequent payments over the course of a year, with the understanding that the money is there to spend at a specific time \u2013 Christmas being a popular driving force for some of these schemes.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">However, until recently this has been risky due to a lack of regulation, meaning customers risk losing their money if the business becomes insolvent.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">But customers using these schemes now have more protection, as the DMCCA means that any businesses operating in this space will need the appropriate insurance to protect customers\u2019 money.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This part of the DMCCA came into force in April 2025.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"subscription-contracts\">4. Clamping down on subscription traps<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Subscription models can be great for <a href=\"https:\/\/www.simplybusiness.co.uk\/knowledge\/marketing\/customer-retention-strategies-for-small-businesses\/\" data-type=\"knowledge\" data-id=\"1210\">customer retention<\/a>, but can also be another way consumers get caught out. Things like automatic renewals and free trials coming to end can cause unexpected fees.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you offer subscription services in your business, you\u2019ll need to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"wp-block-list-item\">provide customers with pre-contract information to make sure they understand their contract<\/li>\n\n\n\n<li class=\"wp-block-list-item\">accept refunds on renewals if within the <a href=\"https:\/\/www.gov.uk\/accepting-returns-and-giving-refunds\" target=\"_blank\" rel=\"noreferrer noopener\" rel=\"noopener noreferrer\" target=\"_blank\">14-day \u2018cooling off\u2019 period<\/a> (this is an expansion from just new contracts)<\/li>\n\n\n\n<li class=\"wp-block-list-item\">notify customers when any free trials or discounted price offers are coming to an end<\/li>\n\n\n\n<li class=\"wp-block-list-item\">make it simple for customers to cancel a subscription contract<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">The CMA has long been investigating auto-renewal contracts, so you\u2019ll also need to make sure that it\u2019s simple for customers to cancel a subscription if they wish to.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The law also has expanded the \u2018cooling off\u2019 period to apply to contract renewals as well as new contracts \u2013 meaning customers have 14 days to cancel with a full refund after a contract renews.&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">While this aspect of the DMCCA is expected to come into force in spring 2026, it doesn\u2019t mean you can\u2019t review your subscription strategy now. No one wants to feel tricked into a contract, so making your pricing and renewals clear is important for building a happy customer base and viable subscription business.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-dmcca-consumer-law-fo-r-larger-businesses\"><strong>DMCCA \u2013 consumer law fo<\/strong><strong>r larger businesses<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">While consumers will receive more protection, the law also seeks to create a more level playing field for businesses in the digital market \u2013 especially those going up against large digital platforms.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Large digital platforms with significant market power will be deemed as having \u2018strategic market status\u2019 (or SMS). Many of the changes as part of the DMCC law will focus on these SMS businesses \u2013 who will be monitored by the CMA.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The CMA will now require SMS businesses to notify them of certain acquisitions to make sure they\u2019re not gaining full control of the market.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The chief executive of the CMA, Sarah Cardell, says: &#8220;Digital markets offer huge benefits, but only if competition enables businesses of all shapes and sizes the opportunity to succeed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">&#8220;This bill is a legal framework fit for the digital age. It will establish a tailored, evidenced-based and proportionate approach to regulating the largest and most powerful digital firms to ensure effective competition that benefits everyone.&#8221;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Luckily small business owners need not worry, as only the largest digital platforms in the UK will be deemed to have SMS.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-what-happens-if-you-don-t-comply-with-the-new-consumer-laws\"><strong>What happens if you don\u2019t comply with the new consumer laws?<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Whether you\u2019re a small business or a large one, it will still be a legal requirement to follow the regulations laid out in the DMCCA. If found to have broken any of these consumer laws, you risk being fined up to 10 per cent of your global turnover.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The CMA has new enforcement powers, making it easier to take action against companies that aren\u2019t following consumer protection laws.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The DMCCA became law in May 2024 and changes were introduced from April 2025, with further rollouts expected in spring 2026.<strong>&nbsp;<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Legal expenses insurance and helpline<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you have <a href=\"https:\/\/www.simplybusiness.co.uk\/business-insurance\/business-legal-protection-insurance\/\">legal expenses insurance<\/a> as part of your Simply Business policy, you also have access to a number of useful services through <a href=\"https:\/\/www.aragbusinesslaw.co.uk\/\" target=\"_blank\" rel=\"noreferrer noopener\" rel=\"noopener noreferrer\" target=\"_blank\">Arag Businesslaw<\/a> (you\u2019ll just need your voucher code found in your policy documents to register).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Arag has a legal advice helpline, available whether you\u2019re facing a serious legal issue or just want to check something with an adviser. They also offer a range of legal templates and guides.<\/p>\n\n\n\n<div class=\"wp-block-group has-azure-200-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-30c80bf8 wp-block-group-is-layout-constrained\" style=\"border-radius:35px;margin-top:var(--wp--preset--spacing--90);margin-bottom:var(--wp--preset--spacing--90);padding-top:var(--wp--preset--spacing--90);padding-right:var(--wp--preset--spacing--90);padding-bottom:var(--wp--preset--spacing--90);padding-left:var(--wp--preset--spacing--90)\">\n<h2 class=\"wp-block-heading\" id=\"h-consumer-rights-summary-what-you-need-to-do-now\">Consumer rights summary \u2013 what you need to do now<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Online shops and other small businesses that sell goods and services should immediately review any <a href=\"https:\/\/www.simplybusiness.co.uk\/knowledge\/marketing\/how-to-price-a-product-uk\/\" data-type=\"knowledge\" data-id=\"1050\">pricing strategies<\/a> and <a href=\"https:\/\/www.simplybusiness.co.uk\/knowledge\/marketing\/how-to-write-a-marketing-plan\/\" data-type=\"knowledge\" data-id=\"1456\">marketing plans<\/a> to make sure everything is in line with the new laws.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Make sure you also review everything you\u2019ve published online about your business \u2013 from your business website to paid ads and social posts \u2013 so you can be sure all the information is compliant.<\/p>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><em>The information in this article is not legal advice and you shouldn\u2019t use it to make decisions. Check the legislation for the full wording, and seek professional advice if you need it.<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>You can also check information on the <a href=\"https:\/\/www.businesscompanion.info\/\" rel=\"noopener noreferrer\" target=\"_blank\">Business Companion<\/a>, a government-backed website offering free legal guidance.<\/em><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-more-small-online-business-guides\">More small online business guides<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"wp-block-list-item\"><a href=\"https:\/\/www.simplybusiness.co.uk\/knowledge\/retail\/how-to-start-an-online-business\/\" data-type=\"knowledge\" data-id=\"1452\">How to start an online business \u2013 in 7 simple steps<\/a><\/li>\n\n\n\n<li class=\"wp-block-list-item\"><a href=\"https:\/\/www.simplybusiness.co.uk\/knowledge\/marketing\/how-to-get-trustpilot-reviews-small-business-tips\/\" data-type=\"knowledge\" data-id=\"1169\">How to get Trustpilot reviews \u2013 a small business guide<\/a><\/li>\n\n\n\n<li class=\"wp-block-list-item\"><a href=\"https:\/\/www.simplybusiness.co.uk\/knowledge\/marketing\/what-is-good-customer-service\/\" data-type=\"knowledge\" data-id=\"990\">What is good customer service?<\/a><\/li>\n\n\n\n<li class=\"wp-block-list-item\"><a href=\"https:\/\/www.simplybusiness.co.uk\/what-type-of-business-insurance-do-i-need\/\">What type of business insurance do I need?<\/a><\/li>\n<\/ul>\n\n\n\n<div id=\"nba-upsell-001\" class=\"wp-block-group has-azure-200-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-94e519ba wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--80);padding-right:var(--wp--preset--spacing--40);padding-bottom:var(--wp--preset--spacing--80);padding-left:var(--wp--preset--spacing--40)\">\n<h3 class=\"wp-block-heading has-text-align-center\" id=\"h-ready-to-set-up-your-cover\">Ready to set up your cover?<\/h3>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\">As one of the UK&#8217;s biggest <a href=\"\/business-insurance\/\" data-type=\"page\" data-id=\"5152\">business insurance<\/a> providers, we specialise in <a href=\"\/business-insurance\/public-liability-insurance\/\">public liability insurance<\/a> and protect more trades than anybody else. Why not take a look now and build a quick, tailored quote?<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-a89b3969 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/quote.simplybusiness.co.uk\/business\">Start your quote<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div id=\"nba-body-end\">\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Check your pricing and marketing strategies are in line with new consumer rights laws. <\/p>\n","protected":false},"author":56,"featured_media":14018,"comment_status":"open","ping_status":"closed","template":"","meta":{"sb_hreflang":"","sb_hreflang_url":"","disable_breadcrumbs":false,"sb_breadcrumbs":[],"sb_reviewed_by":"","sb_review_date":"","sb_enable_content_gating":false,"footnotes":""},"categories":[347,110],"hidden-category":[],"coauthors":[25],"class_list":["post-14011","knowledge","type-knowledge","status-publish","has-post-thumbnail","hentry","category-retail","category-business-news"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>New consumer rights laws for online sellers in 2025<\/title>\n<meta name=\"description\" content=\"From tackling fake reviews to confusing pricing strategies, here\u2019s what you need to know about the new DMCCA and consumer rights law.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.simplybusiness.co.uk\/knowledge\/retail\/new-consumer-rights-laws-for-online-sellers\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"New consumer rights laws for online sellers in 2025\" \/>\n<meta property=\"og:description\" content=\"Check your pricing and marketing strategies are in line with new consumer rights laws.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.simplybusiness.co.uk\/knowledge\/retail\/new-consumer-rights-laws-for-online-sellers\/\" \/>\n<meta property=\"og:site_name\" content=\"Simply Business UK\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/simplybusiness\" \/>\n<meta property=\"article:modified_time\" content=\"2025-09-23T09:36:59+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.simplybusiness.co.uk\/wp-content\/uploads\/sites\/3\/2024\/05\/dmcc-bill-updates-for-small-businesses.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"815\" \/>\n\t<meta property=\"og:image:height\" content=\"543\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"New consumer rights laws online sellers need to know\" \/>\n<meta name=\"twitter:site\" content=\"@simplybusiness\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"8 minutes\" \/>\n\t<meta name=\"twitter:label2\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data2\" content=\"Catriona Fuller\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.simplybusiness.co.uk\/knowledge\/retail\/new-consumer-rights-laws-for-online-sellers\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.simplybusiness.co.uk\/knowledge\/retail\/new-consumer-rights-laws-for-online-sellers\/\"},\"author\":{\"@type\":\"Person\",\"name\":\"Catriona Fuller\",\"description\":\"Catriona Fuller is a content and marketing professional with 12 years\u2019 experience across the financial services, higher education, and insurance sectors. She\u2019s also a trained NCTJ Gold Standard journalist. As a Senior Copywriter at Simply Business, Catriona has in-depth knowledge of small business concerns and specialises in tax, marketing, and business operations. 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